Operated by MRA ADVENTURE TOURISM LLC
1. Introduction
TRAVTOR, a travel and tourism service operated by MRA ADVENTURE TOURISM LLC (“Company,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you interact with us through our website, booking forms, WhatsApp, phone calls, social media, email, or any other communication channels.
By using our services, website, or communicating with us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
A. Personal Identification Information
- Full name
- Nationality
- Date of birth
- Passport or Emirates ID details (where required for bookings)
- Contact number
- Email address
- Residential address
B. Booking Information
- Tour package preferences
- Travel dates
- Pickup/drop-off details
- Hotel details
- Special requests
- Number of travelers
C. Payment Information
- Payment confirmation details
- Transaction references
- Billing information
Note: We do not store full credit/debit card details on our servers unless processed securely through authorized payment gateways.
D. Communication Data
- WhatsApp messages
- Phone call records or notes
- Emails
- Website contact form submissions
- Customer support inquiries
E. Technical Data
- IP address
- Browser type
- Device type
- Cookies and analytics data
- Website usage behavior
3. How We Collect Your Information
We collect information through:
- Website booking forms
- Contact forms
- WhatsApp chats and calls
- Phone calls
- Email communications
- Social media inquiries
- Cookies and website analytics tools
- Third-party booking or payment platforms
4. Purpose of Data Collection
We use your information to:
- Process and confirm bookings
- Provide travel and tourism services
- Coordinate tours, activities, visas, and transportation
- Contact you regarding bookings or inquiries
- Provide customer support
- Improve our website and services
- Send offers, promotions, or updates (only where permitted)
- Meet legal, regulatory, and compliance obligations in the UAE
5. Legal Basis for Processing
We process personal data based on:
- Your consent
- Contractual necessity (to fulfill bookings/services)
- Legal obligations
- Legitimate business interests
6. Sharing of Information
We may share your information with:
- Hotels
- Airlines
- Transport providers
- Visa processing agencies
- Tour guides
- Payment processors
- Government authorities where legally required
We do not sell, rent, or trade your personal information to third parties for unrelated marketing purposes.
7. Data Protection & Security
TRAVTOR and MRA ADVENTURE TOURISM LLC implement strict security measures to protect your information, including:
- Secure servers
- SSL encryption
- Restricted staff access
- Password-protected systems
- Secure third-party platforms
While we strive for maximum security, no online transmission can be guaranteed 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete services
- Maintain business records
- Meet UAE legal requirements
- Resolve disputes
After this period, data may be securely deleted or anonymized.
9. Cookies Policy
Our website may use cookies to:
- Improve user experience
- Analyze traffic
- Remember preferences
- Support marketing campaigns
You may disable cookies through your browser settings, though some website functions may be affected.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Object to certain processing
- Request data portability where applicable
To exercise these rights, contact us using the details below.
11. International Transfers
As part of tourism services, your information may be shared internationally with travel partners or service providers when necessary for your booking.
12. Children’s Privacy
Our services are not intended for children under applicable legal age without parental or guardian consent.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
15. Contact Information
TRAVTOR
Operated by MRA ADVENTURE TOURISM LLC
UAE
Email: [Insert Official Email]
Phone: [Insert Official Phone Number]
WhatsApp: [Insert WhatsApp Number]
Website: [Insert Website URL]
16. Consent
By using our website, submitting forms, contacting us, or booking services through TRAVTOR, you consent to the collection and use of your information as described in this Privacy Policy.
Disclaimer: This policy should be reviewed by a qualified legal professional to ensure full compliance with UAE data protection laws, Dubai tourism regulations, and any international privacy obligations relevant to your business.